Last updated: 18 September 2026
Hey Bro respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us, request a quote, place an order or use our services.
1. Who We Are
Hey Bro provides merchandise management, personalised products and branding solutions to individuals, teams, clubs, businesses and organisations.
For the purposes of applicable South African data protection legislation, including the Protection of Personal Information Act, 4 of 2013 (POPIA), Hey Bro is responsible for personal information processed through this website and our services.
2. Information We Collect
Depending on how you interact with Hey Bro, we may collect information such as your:
- Name and surname
- Business or organisation name
- Email address
- Telephone number
- Billing and delivery address
- Order and quotation information
- Product personalisation or branding requirements
- Images, logos, artwork or other files you provide to us
- Payment and transaction information
- Website usage and technical information, such as your IP address, browser and device information
- Marketing preferences and communications with us
We only collect information that is reasonably necessary to provide our services, operate our website and manage our relationship with you.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Prepare and manage quotations
- Create personalised or branded merchandise
- Communicate with you about your order or enquiry
- Arrange delivery or collection
- Process payments and maintain transaction records
- Provide customer support
- Improve our website, products and services
- Prevent fraud and protect our website and business
- Meet accounting, tax and other legal obligations
- Send marketing communications where permitted by law or where you have provided the necessary consent
We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted by law.
4. Personalised Products and Uploaded Content
When you provide Hey Bro with photographs, names, logos, artwork, designs or other content for use on personalised merchandise, we process this information for the purpose of completing your requested order.
You are responsible for ensuring that you have the necessary permission or rights to provide and use any content submitted to Hey Bro.
We will take reasonable steps to protect submitted files and personal information and will not intentionally use customer-supplied content for unrelated purposes without appropriate permission.
5. Payments
Payments made through our website may be processed by third-party payment service providers.
Hey Bro does not need to directly store your complete card details when payment information is securely handled by the relevant payment provider. Those providers may process your information according to their own privacy policies and security requirements.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function correctly, remember preferences, understand how visitors use the website and improve the user experience.
We may also use analytics and advertising technologies where appropriate.
Where required, you can manage non-essential cookie preferences through the website’s cookie controls or your browser settings.
7. Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers where reasonably necessary to operate our business or fulfil your order. These may include:
- Payment processors
- Delivery and courier providers
- Website and hosting providers
- IT and security providers
- Accounting or professional service providers
- Marketing and analytics providers
- Production or fulfilment partners where required to complete an order
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security measures are in place.
8. How We Protect Your Information
Hey Bro takes reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
However, no online system can guarantee absolute security. We therefore continually aim to use appropriate safeguards relative to the information we process.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for longer where required by applicable legal, accounting, tax or regulatory obligations.
Information that is no longer required will be securely deleted, destroyed or de-identified where appropriate.
10. Your Rights
Subject to applicable law, you may have the right to:
- Ask what personal information we hold about you
- Request access to your personal information
- Request correction or updating of inaccurate information
- Request deletion or destruction of information where legally applicable
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Opt out of direct marketing communications
- Lodge a complaint with South Africa’s Information Regulator
Some requests may be subject to legal exceptions or information that Hey Bro is required to retain.
11. Direct Marketing
We may occasionally send you information about Hey Bro products, services, promotions or news where you have consented to receive such communications or where otherwise permitted by law.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
Transactional communications relating to an order, quotation or service are not considered marketing communications.
12. Third-Party Websites
Our website may contain links to third-party websites, social media platforms or services. Hey Bro is not responsible for the privacy practices or content of websites operated by third parties.
We encourage you to review their privacy policies before providing personal information.
13. Children’s Personal Information
Our products may include personalised items intended for children. Where personal information relating to a child is provided for personalisation or fulfilment purposes, it should be submitted by, or with the appropriate authority of, a parent, guardian or other legally authorised person.
We do not intentionally collect children’s personal information for unrelated marketing purposes.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, business practices or legal requirements.
The latest version will be published on our website with the date it was last updated.
15. Contact Us
If you have questions about this Privacy Policy, would like to exercise your privacy rights or have concerns about how your personal information is handled, please contact:
Hey Bro
Email: info@heybro.co.za
