Last updated: 18 September 2026
Welcome to Hey Bro. These Terms of Service govern your use of our website and the purchase of products and services from us.
By accessing our website, submitting an order or quotation request, or purchasing from Hey Bro, you agree to these Terms of Service.
1. About Hey Bro
Hey Bro provides personalised merchandise, branded products, merchandise management and related branding services to individuals, businesses, teams, clubs and organisations.
Throughout these Terms, “Hey Bro”, “we”, “us” and “our” refer to Hey Bro. “Customer”, “you” and “your” refer to the person or organisation using our website or purchasing our products or services.
2. Products and Services
We aim to display and describe our products as accurately as reasonably possible.
Because many Hey Bro products are personalised or produced to order, the final product may have minor variations in colour, positioning, size, texture or finish compared with digital mock-ups or images displayed on our website.
Screen settings can also affect how colours appear. Exact colour matching cannot always be guaranteed unless specifically agreed upon before production.
3. Personalised and Custom Orders
Customers are responsible for providing accurate information when ordering personalised products, including:
- Names, dates and wording
- Sizes and quantities
- Logos and artwork
- Colours and design requirements
- Contact and delivery information
Please carefully check all information before approving an order or design.
Once a personalised product has entered production, changes or cancellations may no longer be possible.
4. Artwork and Design Approval
Where Hey Bro provides a digital proof, mock-up or artwork for approval, it is the customer’s responsibility to carefully check the design before approving it.
Please check spelling, names, dates, colours, positioning, quantities and other personalised details.
Customer approval is considered confirmation that the artwork is correct and ready for production.
Hey Bro will not normally be responsible for errors that appeared on an approved proof and were subsequently reproduced correctly on the final product.
If Hey Bro makes a production error that differs materially from the approved artwork, please contact us so that we can assess and resolve the issue.
5. Customer-Supplied Artwork
When supplying logos, photographs, artwork, trademarks or other content, you confirm that you own the content or have permission to use and reproduce it.
You agree not to provide content that unlawfully infringes another person’s intellectual property or other legal rights.
Hey Bro may decline an order where we reasonably believe supplied content is unlawful or that we are not permitted to reproduce it.
6. Pricing
All prices are displayed in South African Rand (ZAR) unless otherwise stated.
Prices may change from time to time without prior notice. A price change will not ordinarily affect an order that has already been accepted and paid for.
For custom, corporate or bulk orders, pricing may be provided through a separate quotation.
Additional costs may apply for specialised artwork, customisation, delivery or other services. These will be communicated where applicable.
7. Quotations
Unless otherwise stated on the quotation, quotations are subject to availability and are valid for the period specified on the quotation.
A quotation does not necessarily reserve stock or production capacity until the required payment or deposit has been received and the order has been confirmed.
Changes to quantities, products, artwork or specifications may result in a revised quotation.
8. Payment
Orders must be paid according to the payment terms provided at checkout or on the applicable quotation or invoice.
Online payments may be processed through third-party payment providers, including Yoco where applicable.
An order may only enter production once the required payment has been successfully received, unless alternative payment terms have been agreed to in writing.
9. Production and Lead Times
Production times vary depending on the product, quantity, customisation requirements and current production capacity.
Any estimated completion or delivery date is provided in good faith but may be affected by circumstances outside our reasonable control, including supplier delays, stock availability, courier delays or unexpected production issues.
For time-sensitive orders, please communicate your required date before placing or approving the order.
10. Stock Availability
All products are subject to availability.
If an item becomes unavailable after an order is placed, we will contact you to discuss an appropriate alternative, revised timeframe or other available resolution.
For bulk and custom orders, stock is not guaranteed until the order has been confirmed.
11. Delivery and Collection
Where delivery is selected, customers are responsible for providing complete and accurate delivery information.
Delivery times are estimates and may be affected by the courier or circumstances outside Hey Bro’s reasonable control.
Additional delivery charges may apply if an order must be resent because incorrect delivery information was supplied or delivery could not reasonably be completed.
Where collection is available, customers will be notified when their order is ready.
12. Returns and Refunds
We want you to be happy with your Hey Bro order.
Returns and refunds are handled in accordance with our Returns and Refund Policy and applicable South African consumer law.
Because personalised and custom-made products are produced specifically according to a customer’s instructions, return or cancellation rights may differ from those applicable to standard, non-personalised products.
This does not limit any rights you may have where goods are defective, unsafe, incorrectly supplied or otherwise covered by applicable consumer protection legislation.
If there is a problem with your order, please contact us as soon as reasonably possible after receiving it.
13. Cancellations
Standard product orders may be cancelled where permitted by applicable law and our cancellation policy.
Personalised, custom or made-to-order products may not be cancellable once artwork has been approved, materials have been ordered or production has started.
If you need to change or cancel an order, contact Hey Bro as soon as possible. We will advise whether the requested change can still reasonably be accommodated.
14. Intellectual Property
Unless otherwise stated, the Hey Bro website, branding, graphics, photographs, written content and original designs created by Hey Bro remain protected by applicable intellectual property laws.
You may not reproduce, distribute, sell or commercially exploit Hey Bro-owned content without permission.
Ownership of customer-supplied logos and artwork remains with the applicable rights holder.
Any transfer of rights in custom design work created by Hey Bro will be subject to the terms agreed for that particular project.
15. Portfolio and Marketing Use
Hey Bro may wish to photograph completed merchandise or showcase completed work as examples of our services.
Where customer branding, confidential information, personal photographs or other sensitive material is involved, appropriate permission should be obtained where required before such content is used for promotional purposes.
Customers may request that confidential custom work not be publicly displayed.
16. Website Use
You agree not to misuse our website or attempt to interfere with its security or operation.
You may not use the website for unlawful purposes, introduce malicious software, attempt unauthorised access, scrape protected content unlawfully or engage in fraudulent transactions.
We reserve the right to restrict access or cancel orders associated with fraudulent, abusive or unlawful activity, subject to applicable law.
17. Third-Party Services
Our website may use third-party services for functions such as payments, hosting, analytics and delivery.
Those services may be subject to their own terms and privacy policies.
Hey Bro is not responsible for third-party services to the extent that an issue falls outside our reasonable control, subject always to rights and remedies that cannot lawfully be excluded.
18. Limitation of Liability
Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded under South African law.
To the extent permitted by law, Hey Bro will not be responsible for indirect or consequential losses resulting from circumstances outside our reasonable control.
Our responsibility for defective goods, incorrect orders and other consumer matters remains subject to applicable legislation, including the Consumer Protection Act 68 of 2008 where applicable.
19. Privacy
Personal information collected through our website and services is processed in accordance with our Privacy Policy and applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
20. Changes to These Terms
Hey Bro may update these Terms from time to time to reflect changes to our products, services, website or legal requirements.
The latest version will be published on our website with its effective or last updated date.
Orders will generally remain subject to the terms applicable when the order was placed, subject to applicable law.
21. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any disputes will be dealt with according to applicable South African law and the rights available to consumers under relevant legislation.
22. Contact Hey Bro
Questions about these Terms of Service can be sent to:
Hey Bro
Email: info@heybro.co.za
